This policy explains how refunds and returns work for purchases made on hikmahbridge.com.
Digital Products
Our guides and digital downloads are delivered instantly after purchase. If you are not happy with a digital guide for any reason, contact us within 14 days of your purchase and we will refund it in full. You do not need to give a reason, and it does not matter whether you have already downloaded the file.
Refunds are made to your original payment method. How long they take to appear depends on your bank or card provider.
If you have a technical problem with a file after the 14 days (for example, it will not open or download, or it does not match its description), contact us and we will help, including sending you a working copy.
Guides you received free (for example with the WELCOME-FREE voucher) involve no payment, so there is nothing to refund.
Accidental or Duplicate Purchases
If you were charged twice for the same order, or purchased a product you already own, contact us within 14 days of the transaction and we will issue a refund for the duplicate charge.
How to Request a Refund
Use our support form or email support@hikmahbridge.com with your order number and the email address you used at checkout. Telling us why is optional. We aim to respond within a few business days.
Donations
Donations made through our Give page are non-refundable, except in cases of a clear processing error.
Changes to This Policy
We may update this policy from time to time. The version posted here always reflects our current practice.